Setting Up Delivery Access: A Complete Guide

Missing deliveries because you weren't home? With OneTap Access, you can let delivery drivers into your building safely—without being there. Here's how to set it up.

Why Delivery Access Matters

Every year, millions of packages are stolen from doorsteps. The solution? Let drivers deliver inside your building's secure area.

Step 1: Create a Delivery-Specific Pass

Don't use your personal access for deliveries. Create a dedicated pass with restricted permissions.

Recommended settings:

• Access point: Lobby or mail room only
• Duration: 15-30 minutes
• Usage: Single use (expires after first use)
• PIN: Optional but recommended

Step 2: Set Up Your Delivery Instructions

Most delivery services let you add instructions. Include:

Building access link: [Your OneTap Link]
PIN (if enabled): XXXX

Instructions:
1. Open the link on your phone
2. Tap "Unlock" when at the door
3. Leave package in mail room / by unit door
4. Door will lock automatically

Step 3: Enable Notifications

Always know when your delivery arrives:

1. Go to Settings → Notifications
2. Enable Access events
3. Choose Push and/or Email

You'll get a notification the moment the driver uses your access link.

Best Practices for Delivery Access

For Regular Deliveries (Amazon, etc.)

If you get frequent deliveries:

• Create a new link for each expected delivery
• Set expiration for the expected delivery window
• Use single-use links when possible

For Scheduled Deliveries

For recurring deliveries (grocery subscriptions, etc.):

• Create the link the morning of delivery
• Set a 2-hour window around expected time
• Revoke if delivery is rescheduled

For Large/Furniture Deliveries

When delivery teams need more time:

• Extend duration to 1-2 hours
• Consider adding PIN protection
• Be available by phone during delivery

Handling Common Scenarios

"Driver arrived early"

If the link isn't active yet:

• Have the driver call you
• Create a new link with immediate activation
• Or extend the current link's start time

"Driver says link doesn't work"

Troubleshooting steps:

1. Confirm they're at the right entrance
2. Check if the link has expired
3. Verify they have phone signal
4. Create a new link if needed

"Package was left outside anyway"

Some drivers ignore instructions. If this happens:

• Contact the delivery service
• Rate the delivery poorly
• Request specific driver instructions for future deliveries

Integration with Delivery Services

Amazon Key

OneTap Access works alongside Amazon Key. You can:

• Use OneTap for building access
• Let Amazon Key handle your apartment door
• Get double verification for secure deliveries

Grocery Delivery

For services like Instacart or Walmart+:

• Create link after order confirmation
• Share link in delivery notes
• Specify exact drop-off location

Summary

Setting up delivery access takes just a few minutes but saves countless missed deliveries. Remember:

1. Always use time-limited links
2. Enable notifications
3. Use single-use when possible
4. Include clear instructions

Ready to never miss a delivery again? Set up your first delivery pass now.